Privacy Policy
Effective Date: September 1, 2026 • Operating Entity: The Local Ride (Dhakuakhana, Assam)
Introduction & Platform Role
Welcome to The Local Ride ("we", "our", or "the platform"). The Local Ride is a community-first mobility and homely parcel matching platform operating primarily in Dhakuakhana (Sub-division of Lakhimpur District, Assam) and connecting nearby rural and urban hubs including North Lakhimpur, Dhemaji, Majuli, Jorhat, Dibrugarh, and Sivasagar.
We act as a technology intermediary under Section 79 of the Information Technology Act, 2000, connecting independent vehicle owners ("Captains" / "Local Riders") who operate bikes, scooties, e-rickshaws, cycles, and cars with community members ("Passengers" or "Senders"). We are deeply committed to protecting your personal privacy in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable laws of India.
Personal Information We Collect
When you register, book a ride, send a homely parcel, or apply as a Captain, we collect only information necessary to deliver safe, reliable local service:
👤 Passenger Information
- Full Legal Name
- Mobile Number (for OTP & WhatsApp updates)
- Pickup and destination addresses / GPS coordinates
- Ride ratings, feedback, and parcel recipient phone numbers
🛵 Captain (Driver) Information
- Full Legal Name & Mobile Phone Number
- Vehicle details (Vehicle category, Model, Registration Plate e.g. AS-07-XXXX)
- Government Driving License Number
- UPI ID (VPA) for receiving 100% direct ride fares from passengers
Real-Time GPS Location Tracking Policy
navigator.geolocation.watchPosition while the application is active in the foreground and during active trips.
We use your precise geographic coordinates exclusively for:
- Proximity Matching: Identifying the closest active Captains to your pickup location (e.g., Dhakuakhana Chariali, Matamora Ghat, Harhi) to reduce wait times.
- Route Calculation & Fair Pricing: Accurately calculating road distance in kilometers to display transparent, non-surged fares.
- Live Turn-by-Turn Navigation: Providing route directions via Google Maps for drivers navigating rural and town roads.
- Safety & Emergency SOS: Transmitting live location breadcrumbs to designated emergency contacts or law enforcement during an SOS trigger.
You may revoke location permissions through your browser or device operating system settings at any time; however, real-time booking and driver dispatch will be disabled without GPS access.
Peer-to-Peer UPI Payment & Financial Privacy
The Local Ride does NOT charge commission from drivers, does NOT collect customer bank account login credentials, and does NOT store UPI MPINs, debit card numbers, or credit card CVVs.
All ride payments and parcel delivery fees are settled directly peer-to-peer between the passenger and the captain using standard Indian National Payments Corporation of India (NPCI) UPI deep-links (Google Pay, PhonePe, Paytm, BHIM) or cash at drop-off.
How We Share Information
We do not sell, rent, or trade your personal information to third-party advertisers. Information is only shared in the following specific scenarios:
- Between Rider and Captain: When a ride or parcel booking is confirmed, the assigned Captain is provided the passenger's first name, pickup location, destination, and masked phone number to coordinate pickup.
- Emergency Contacts: If you press the in-app SOS button, your current trip route and GPS coordinates are shared with emergency responders and local authorities.
- Legal & Regulatory Authorities: Where mandated under written court orders, summons, or statutory investigations by Assam Police or statutory Indian authorities under the Information Technology Act.
DPDP Act 2023 Rights & Permanent Account Deletion
In accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and Google Play / Apple App Store Data Safety requirements, all users (Passengers and Drivers) have the right to request the permanent deletion of their account and all associated personal data at any time.
- Profile name, verified phone number, photo
- Driver KYC documents, vehicle RC & Driving License
- Ride history, pickup/destination logs, ratings
- Device push tokens and saved locations
All production databases and backup records are permanently expunged within 7 business days of verification.
To request complete deletion of your account and personal data, send a verified request via official email:
Grievance Redressal Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and DPDP Act 2023, the details of our Grievance Officer are provided below: