Terms of Service — The Local Ride (Dhakuakhana, Assam)

1

Agreement & Technology Intermediary Status

By creating an account, browsing our website, or downloading and using The Local Ride mobile or progressive web application, you explicitly enter into a legally binding contract with The Local Ride.

Notice on Intermediary Role: The Local Ride acts solely as a digital platform and technology intermediary connecting independent private vehicle operators ("Captains") with passengers and homely parcel senders in Dhakuakhana, Lakhimpur, and surrounding areas. The platform does not own transport vehicles, operate as a common carrier, or maintain employer-employee relations with drivers.

2

User Eligibility & Registration

You must be at least 18 years of age to register as a Passenger or Captain.
You agree to provide accurate, genuine personal information, including a working WhatsApp mobile number for identity verification.
Accounts created using false identities, spoofed GPS coordinates, or stolen credentials will be permanently banned.

3

Captain (Driver) Standards & Legal KYC

Every individual operating a vehicle on The Local Ride undertakes the following statutory responsibilities:

🪪 Valid Driving License: Must possess an unexpired Indian Driving License issued by the competent Licensing Authority (RTO).

📄 Vehicle Registration (RC) & Insurance: Must have an active Registration Certificate, valid Third-Party or Comprehensive Insurance, and Pollution (PUCC).

🚫 Zero Tolerance for Intoxication: Strict prohibition of operating a vehicle under the influence of alcohol, narcotics, or sedative substances.

🛡️ Helmets & Seatbelts: Two-wheeler drivers must carry a spare ISI-certified helmet for the passenger and wear a helmet at all times.

4

Direct Peer-to-Peer UPI Payment & Zero Commission

100% Direct Driver Earnings: The Local Ride operates on a transparent, zero-commission model. The total trip fare displayed at the time of booking belongs entirely to the Captain.

Passengers must pay the agreed fare immediately upon completion of the trip or parcel delivery via UPI (Google Pay, PhonePe, Paytm, BHIM) or cash.
Captains shall NOT demand extra offline fares or arbitrary charges beyond the app-calculated transparent estimate.
The platform does not process refunds or charge cancellation penalties; settlements are between the rider and driver.

5

Homely Parcel Delivery Guidelines & Prohibited Items

The "Homely Parcel" feature is designed for local personal packages, homemade tiffin food, urgent medical supplies, books, documents, and retail parcels in Dhakuakhana and adjacent towns.

Strictly Prohibited Items:

Illegal drugs, narcotics, or unregulated pharmaceutical substances
Inflammable liquids, fireworks, explosives, or hazardous chemicals
Firearms, knives, or dangerous weapons
Unaccounted cash, gold bullion, or stolen property
Perishable meat products without hygienic sealing

Captains reserve the legal right to inspect package exteriors before accepting a delivery. In case of suspicious contents, Captains are instructed to immediately report to the local Assam Police.

6

Safety, SOS & Limitation of Liability

The Local Ride embeds emergency SOS functionality allowing one-tap transmission of GPS coordinates to emergency responders and local family members.

To the maximum extent permissible under the Motor Vehicles Act, 1988 and the Information Technology Act, 2000, The Local Ride and its developers shall not be liable for direct, indirect, incidental, or consequential damages resulting from vehicular accidents, personal disputes between passengers and drivers, weather delays, road blockades, or package damages beyond our reasonable control.

7

Governing Law & Local Jurisdiction

These Terms of Service and any contractual disputes arising between users and the platform shall be governed by and construed in accordance with the laws of the Republic of India.

Exclusive Local Jurisdiction: Any legal action, dispute, or grievance shall be instituted exclusively in the competent civil courts having jurisdiction in Dhakuakhana / North Lakhimpur, Assam, India.

8

Support & Community Help

For questions, ride support, or community feedback, you can reach our local team directly:

The Local Ride Community Support

Town: Dhakuakhana, Lakhimpur District, Assam — 787055

WhatsApp Support: +91 93945 22530

Email: thelocalrideofficial@gmail.com